Premises Information


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Name

THE HAVEN IN HIGHLAND CREEK

Address

5920 MCCHESNEY DRIVE

City/State/ZIP

CHARLOTTE

28269

Premise Type

40 - Rest/Nursing Homes

County

Mecklenburg

Inspection Date

8/27/2025

Final Score @ Grade

94.50

General Comments

NOTE: - Observed cloth rag hanging over a faucet in Asheville, staff uses to clean the counter top and area where food is served. If cloth is used, ensure to provide a bucket of sanitizer solution and keep cloth inside the bucket for sanitation purposes. - Observed cleaning chemicals are not in their original containers, missing labels. Ensure to label each chemical on the bottles and staff know contact time for effective cleaning. - Observed soiled personal towels and cloth handing over tubs. Put away and clean after each resident. - Maintenance director: Cordaryl Gibson-Robinson, Regional maintenance director: Patricia Isenburg present during inspection. - Report review with maintenance director.

Violations

CDI=Corrected During Inspection

R=Repeat Violation

VR=Verification Required

Violation Item	Demerits	Violation Description	CDI	R	VR	Comments
1	2	Floors and carpets cleanable, clean, good repair; carpet odor free	No	No	No	REPEAT 1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair.- Observed soiled and/or dusty flooring in room, restroom and underneath the bed throughout 3 communities, not limited to these room (202, 204, 214, 213, 211, 208, 301, 403, 407). Detail cleaning needed and keep flooring clean.
2	0	Walls and ceilings clean, good repair	No	No	No	General Comment: .1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair.- Observed mismatch paint from patching holes on the wall. Paint touching up needed.
5	1	Ventilation equipment clean, good repair	No	No	No	REPEAT .1311 (b) Ventilation equipment shall be kept clean and in good repair.- Observed bathroom dust on ceiling vent, dust inside AC vents in hallway/common hall. Detail cleaning needed. Keep clean all ventilation clean and good repair.
7	2	Facilities provided, accessible, clean, good repair	No	No	No	REPEAT .1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair.- Observed stained/ soiled toilets and hand sinks throughout the communities, not limited to these following. Asheville 202, 204, 214, 211, 208. Charlotte 301, 305, 309, 313. Wilmington 407, 412, 403 (also stained on toilet seat). Observed damaged toilet seat in a small spa room, need replacement. Observed loose toilet seat and hand sink in restroom hallway new caulking needed. Observed soiled toilet/shower chair in a bigger spa room in need of cleaning after each use and between residents. Detail cleaning needed all throughout the bathroom facilities and keep clean. Repair/replace/clean and keep clean.
26	0	Premises properly maintained	No	No	No	General Comment: .1316 (d) An institution's exterior premises, including parking lots, lawns, and walkways, and interior premises within the institution's building or buildings, shall be kept free of garbage, solid waste, yard trash, and pest harborages.- Observed old mattresses and piles of leaves inside the dumpster gate. Cleaning and removing solid waste from the area. Keep area clean.
28	0.50	No pest presence; effective pest control measures	No	No	No	.1317 (a) Pests shall not be present in an institution's building or buildings.- Observed dead roach on the floor in one of the spa room. Keep all pests away.