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Mecklenburg County Health Dept
Public Health Inspections
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Premises Information

Return to Inspections
NameHELLO CHICKEN
Address8700 PINEVILLE-MATTHEWS RD
SUITE 570
City/State/ZIP
CHARLOTTE NC 28226
Premise Type1 - Restaurant
CountyMecklenburg
Inspection Date 8/6/2024
Final Score @ Grade
98 A
General Comments

Violations

 
CDI=Corrected During Inspection  R=Repeat Violation  VR=Verification Required 
Violation Item Demerits Violation Description CDIRVRComments
28 0 Toxic substances properly identified stored & used Yes No No 7-102.11 Label working containers of toxic materials such as cleaners and sanitizers.-Pf Observed dish soap at 3 compartment sink held in one (1) yellow squeeze bottle with no label. CDI - EHS affixed Spanish/English language label to dish soap bottle.
33 0 Proper cooling methods used; adequate equipment for temperature control Yes No No 3-501.15 Quickly cool foods. Use methods such as open/vented shallow pans, large ice baths and active stirring. Cold air must flow around product to remove the heat. -Pf Observed two (2) food item pans (empanadas and cooked ribs) cooling in WIC with plastic wrap covers. Items were cooling at insufficient rates. All other TCS food items were cooling effectively (in freezer, in WIC with removed covers, etc.) Observed two (2) bins of cooked black beans setting on partially thawed ice tray above 135F throughout inspection. CDI - Plastic wrap was removed from food in WIC to improve cooling rates. Black bean containers were rotated to WIC prior to end of inspection. EHS provided cooling charts in Spanish to PIC. For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Cooling Food Safely https://youtu.be/P6x8b1ZVOxU .
40 0.50 Personal cleanliness No Yes No 2-402.11 Use head coverings, beard guards and clothing to restrain body hair from contacting exposed food, equipment, and utensils. Observed two (2) employees engaged in food service and preparation (plating cooked chicken and bowls of soup, preparing empanada press) with no effective hair restraints. REPEAT.
41 0.50 Wiping cloths: properly used & stored Yes Yes No 3-304.14(B) Hold in-use wiping cloths in properly concentrated sanitizer between uses. Observed labeled sanitizer holding in use wiping cloths in front area bucket registering at 0-10 ppm chlorine. Other sanitizer mixes (three compartment basin) were properly concentrated. CDI - Employee refilled sanitizer bucket with sanitizer from prepared basin. Check sanitizer strength of wiping cloth buckets regularly and change as needed. REPEAT. Note: No escalation in point deduction. Per conversation with PIC, buckets are to be changed on a newly established schedule (approximately four hours after opening) and were due to be checked and/or changed at time of observation.
44 0 Utensils, equipment & linens: properly stored, dried & handled No No No 4-901.11 (B) After cleaning and sanitizing, equipment and utensils may not be cloth dried. Observed employee cloth drying recently cleaned cups stored at front counter.
49 0 Non-food contact surfaces clean No No No 4-601.11(C ) Keep non food contact surfaces of equipment clean to avoid build up of dust, food residue or debris.4-602.13 Non food contact surfaces of equipment shall be cleaned frequently to preclude accumulation of soil residues. Observed mild residue on non food contact portions of food thermometer (bottom of probe, handle) hanging from rope at rotisserie oven. Food contact portion of thermometer was clean and in good condition. Store thermometer in such a way that grease and/or non food contact soil does not accumulate.
53 0.50 Toilet facilities: properly constructed, supplied & cleaned No Yes No 5-501.17 Provide a covered waste bin in female restrooms. Observed no covered receptacle in gender neutral customer restroom. Provide covered waste receptacle. REPEAT.
54 0.50 Garbage & refuse properly disposed; facilities maintained Yes Yes No 5-501.113(B) Keep dumpster, outside waste containers covered with tight-fitting lids or doors. Observed facility dumpster door and oil waste receptacle lid open at time of inspection. CDI - Doors and lid were closed prior to returning to interior premises. REPEAT.