|
22
|
6
|
Premises: emergency telephone provided |
No |
No
|
No |
Phone call back number that is on record with local 911 dispatch is 704-532-3000. This number does not go the the phone, but to a line that is supposed to be monitored 24 hours a day, every day of the year. When the call was made, there was no answer. This call was repeated several times with no answer. Later the call was made and was answered. After discussion with facility staff, it was determined that the call was not answered due to human error on the part of staff monitoring that line. The call must always be answered. This is not optional. Facility security chief was contacted and stated that he would work to resolve the issue. Spa may remain open as human error is being addressed. No enforcement action taken. |