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Mecklenburg County Health Dept
Public Health Inspections
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Premises Information

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NameSONESTA HOTELS INTERNATIONAL
Address5700 WESTPARK DR
 
City/State/ZIP
CHARLOTTE NC 28217
Premise Type53 - Year-Round Swimming Pool
CountyMecklenburg
Inspection Date 4/21/2026
Final Score @ Grade
60
General Comments“W” status. 30 Day Intent to Suspend issued for permit items items include record keeping, skimmer baskets, signage for outdoor section of pool, lighting fixture, spare pump basket, ladder not secured into deck at indoor pool, decking for outdoor pool with no offsets greater than half inch and in good repair, chlorinator operating correctly, gates and doors self-closing, self-latching Note: Some static in outdoor emergency pool phone. Monitor and repair if worsens Flows verified for pumps. Call Marie Daley at 704-507-6806 when in compliance to lift ITS

Violations

 
CDI=Corrected During Inspection  R=Repeat Violation  VR=Verification Required 
Violation Item Demerits Violation Description CDIRVRComments
3 6 Water quality: pool water pH No No No PH 8.0 at time of inspection. .2535(1) Maintain pH at 7.2 to 7.8. *Immediate suspension item. Operator corrected to 7.8
5 4 Water quality: daily written records of water quality and test kit kept on site No No No Records not kept prior week of inspection. Missing main drain checks and weekly tests. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. *Permit item
7 4 Pool maintenance: pool walls and floor kept clean, free of debris and in good repair No No No Debris on pool floor covering main drain at time of inspection. .2537(14) Keep pool surface and pool floor free of debris. Operator cleaned and corrected.
8 4 Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris No No No Debris in skimmer baskets at time of inspection. .2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. *Permit item
11 2 Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair No No No Ladder coming out of decking at entry to indoor pool. .2521 Install ladders per manufacturer instructions. *severity warrants permit action
15 6 Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located No No No Buoy blocked by furniture at indoor section of pool. .2530(a) Lifesaving equipment should be conveniently located. Keep accessible. Operator moved furniture and corrected.
16 4 Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained No No No Back gate magna latch broken, not latching. Door from exercise room that leads to door onto pool deck (which does not latch or alarm) not latching or alarmed. .2537(b) All gates and doors shall be self-closing, self-latching. .2528(a) Ground level doors shall be self-closing, self-latching or child protected by audible alarm. *permit item
17 4 Premises: decks unobstructed, properly drained, free of trip hazards No No No Decking dividers coming out at outdoor pool section, some holes from tarp removed and cracked decking greater than 1/2”. .2537(2) Decks shall be kept free of trip hazards or offsets greater than 1/2" due to deterioration or changes from original deck profile. .2537(2) Decks shall be kept in good repair. *Permit item Some furniture and planters within 5’ of indoor pool area. .2522(b) Provide at least 5 ft of clear walking space around the pool at all times. Staff moved and corrected.
18 4 Premises: lifeguards present or warning signs posted No No No Outdoor pool signage not meeting wording and lettering requirement. .2530(c) Provide "Children should not use the swimming pool without adult supervision." in 1" lettering. .2530(c) Provide "Adults should not swim alone." in 1" lettering. .2530(c) All pool signage shall be visible upon entrance to the pool and permanently affixed. *permit item
21 4 Premises: pool and deck lighting provided at pools that operate at night No No No Lighting coming out of wall in indoor section of pool, posing hazard. .2524(c) Lighting fixtures shall not present a hazard to the public. *permit item
22 6 Premises: emergency telephone provided No No No Signage at indoor emergency phone missing callback number and address. Outdoor phone signage missing dialing instructions. .2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. Operator added signage and corrected. When calling back from outdoor calls line to front desk rings until dropping call, multiple times. Staff stated front desk was busy. If emergency phone does not directly dial back to same line call was made from, must be monitored and able to locate emergency call in case of emergency. .2530(f) Emergency notification systems must provide 24 hr. monitoring, be capable of routing calls to 911, and be able to electronically transfer Automatic Number and Locator Identification for the phone. Educated front desk staff and verified call is showing location. Educated staff on answering phones after emergency call is noted and corrected through education.
23 4 Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 No No No Chlorinator with alarm, not operating correctly. .2535(6) Provide NSF approved automatic chlorinator installed per manufacturer instructions. *permit item
24 4 Equipment room: approved pump, filter, and flow meter operating properly No No No Unable to locate spare pump basket at time of inspection. .2518(e) Provide a spare basket for pump. *permit item
25 2 Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure No No No Chemicals in pump room. No 3’ clearance around equipment. Pool built 1983. .2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room. .2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
29 2 Dressing and sanitary facilities: required fixtures provided, clean, and in good repair No No No One of 2 soaps out in restrooms. .2526(j) Provide soap and soap dispenser, no glass, at each sink.