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Mecklenburg County Health Dept
Public Health Inspections
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Premises Information

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NameSONESTA HOTELS INTERNATIONAL
Address5700 WESTPARK DR
 
City/State/ZIP
CHARLOTTE NC 28217
Premise Type53 - Year-Round Swimming Pool
CountyMecklenburg
Inspection Date 2/27/2023
Final Score @ Grade
20
General CommentsInspection conducted with Ray Hargis and Bob Ellis. Intent to suspend issued due to removal of flow meter and emergency phone. Once flow meter has been re-installed according to manufacturers instructions and emergency phone call back numbers have been verified and posted, call Hope McIntosh at 980-229-7549. If no return visit requested, EHS will return at 30 days. Night swimming only permitted in indoor portion of pool. Once outdoor pool areas are opened for season, those areas must close at dusk or request night swimming approval.

Violations

 
CDI=Corrected During Inspection  R=Repeat Violation  VR=Verification Required 
Violation Item Demerits Violation Description CDIRVRComments
15 6 Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located No No No Observed throw rope on one of the two ring buoys at 33 feet instead of required 36ft. CDI - ring buoy removed as only one is required.
22 6 Premises: emergency telephone provided No No No .2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. Observed two emergency phones - one at indoor area and one in outdoor area. Outdoor pool has no legible phone number posted for return calls. Indoor pool has number posted that rings to general hotel menu. Both lines connect to 911 directly and dispatch able to verify physical location, however, call back number provided by Charlotte 911 does not match posted phone line numbers. Hotel desk associate verified that when 911 line is activated they are notified by a line in the back room, but was unable to provide information on the number associated with that line. 30 day intent to suspend the permit issued. Emergency phone lines must be able to directly dial 911, transmit accurate information to dispatch, receive call back on the pool deck or to 24 hour staffed desk through designated emergency line and not through hotel general menu. Accurate information must be posted at both phones.
24 4 Equipment room: approved pump, filter, and flow meter operating properly No No No .2518(g) Install flow meter on return line per manufacturer instructions. Flow meter removed from indoor pool pipework. Replace flow meter according to manufacturers guidelines. Intent to suspend item.
28 2 Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted No No No .2526(h) Shower(s) shall be provided. Observed no showers available at pool area. Have been removed.
29 2 Dressing and sanitary facilities: required fixtures provided, clean, and in good repair No No No .2526(i) Water in restrooms shall not exceed 110 F. Water at fixtures in mens restroom above 139f.