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Mecklenburg County Health Dept
Public Health Inspections
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Premises Information

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NamePOLLO ROYAL
Address4517 N TRYON ST
 
City/State/ZIP
CHARLOTTE NC 28213
Premise Type1 - Restaurant
CountyMecklenburg
Inspection Date 7/14/2026
Final Score @ Grade
94 A
General Comments

Violations

 
CDI=Corrected During Inspection  R=Repeat Violation  VR=Verification Required 
Violation Item Demerits Violation Description CDIRVRComments
10 0 Handwashing sinks supplied & accessible Yes No No 6-301.12 Provide paper towels or approved alternative for hand drying at each handsink. -Pf No paper towels at hand washing sink beside cooking equipment. CDI - PIC placed roll of paper towels at hand washing sink. 0 pts.
20 3 Proper cooling time & temperatures Yes Yes No 3-501.14(A) Quickly cool cooked foods within 2 hours from 135F to 70F; and within a total of 6 hours from 135F to 41F. -P. House made picante salsa measured 45-48F (2 containers). PIC stated it began cooling last night. Use blast chiller or ice bath with frequent stirring to cool TCS foods after cooking. CDI - PIC educated on cooling and salsa was discarded. REPEAT For more information please visit: www.mecknc.gov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Cooling Food Safely https://youtu.be/P6x8b1ZVOxU .
22 1.50 Proper cold holding temperatures Yes No No 3-501.16(A)(2) Maintain TCS foods in cold holding at 41F or less. -P Cole slaw (46F), pico (50F), and lettuce (62F) in sandwich cooler top measured above 41F. TCS foods in cold holding shall measure 41F or less. CDI - PIC moved items to walk-in cooler as he thought they warmed from lunch rush and everything in bottom of cooler was below 41F so it was working. For more information, please visit: www.mecknc.gov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Safe Food Temperatures https://youtu.be/tXP09IK-1TQ .
23 0 Proper date marking & disposition Yes No No 3-501.18 Discard the food requiring date labels once time/temperature window has expired, if it has not been labeled, or if the label is incorrect. -P The PIC should train and assign staff to monitor date marking to prevent the use of food products that are no longer in compliance with 3-501.17 (A), (B), or (C) 1 pan of yucca had date label of 7-3. PIC stated the yucca was cooked Sunday and the employee did not change the old date on the pan. CDI - PIC put Sunday's date on pan. 0 pts. For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Date Marking Food Safely https://youtu.be/BOPsSNUajYs .
33 0.50 Proper cooling methods used; adequate equipment for temperature control Yes Yes No 3-501.15 Quickly cool foods. Use methods such as open/vented shallow pans, large ice baths and active stirring. Cold air must flow around product to remove the heat. -Pf Picante salsa measured 45-48F and began cooling yesterday. Use blast chiller, or ice bath with frequent stirring to cool large batches of food. CDI - PIC discarded salsa. REPEAT For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Cooling Food Safely https://youtu.be/P6x8b1ZVOxU .
38 0 Insects & rodents not present; no unauthorized animals No No No 6-501.111 Keep the premises free of insects, rodents, and other pests. 2 live roaches observed on floor during inspection. Keep premises free of pests. Increase frequency of pest control visits if pests are still present using current pest control frequency. 0 pts.
43 0 In-use utensils: properly stored No No No 3-304.12 (F) Containers of water used for storing in-use utensils must be maintained at a temperature of at least 135 F and cleaned at least every 24 hours or when container has accumulated soil or residue. Utensils on line were stored in room temperature water. Do not store in-use utensils in water unless the water can be maintained at 135F or above. 0 pts.
47 1 Equipment, food & non-food contact surfaces approved, cleanable, properly designed, constructed & used No Yes No 4-501.11 Maintain equipment in good repair. Most refrigeration units and freezers have torn gaskets. Replace torn gaskets. REPEAT
56 0 Meets ventilation & lighting requirements; designated areas used No No No 6-305.11/6-501.110 Designate and use an area for the orderly storage of employees' clothing and possessions. Employee personal food container stored directly on top of restaurant food in walk-in cooler. Store employee food separately from food for customers. 0 pts.