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Mecklenburg County Health Dept
Public Health Inspections
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Premises Information

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NamePOLLO ROYAL
Address5322 SOUTH BV
 
City/State/ZIP
CHARLOTTE NC 28217
Premise Type1 - Restaurant
CountyMecklenburg
Inspection Date 6/11/2025
Final Score @ Grade
95 A
General Comments

Violations

 
CDI=Corrected During Inspection  R=Repeat Violation  VR=Verification Required 
Violation Item Demerits Violation Description CDIRVRComments
10 0 Handwashing sinks supplied & accessible Yes No No 5-205.11 (A) A handwashing sink shall be maintained so that it is accessible at all times for employee use Pf. Observed trash can blocking hand sink. CDI - PIC removed trash can so that hand wash sink could be accessed. (0)
23 1.50 Proper date marking & disposition Yes No No 3-501.18 Discard the food requiring date labels once time/temperature window has expired, if it is not been labeled, or if the label is incorrect. -P Observed cooked plantains, papusas, and chicken soup without a label. CDI - PIC stated these items were prepared today and added correct label to all containers. (1.5) For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Date Marking Food Safely https://youtu.be/BOPsSNUajYs .
28 2 Toxic substances properly identified stored & used Yes Yes No 7-102.11 Label working containers of toxic materials such as cleaners and sanitizers.-Pf Observed bottle of cleaner on dry storage shelf with no label. CDI - PIC added label. REPEAT. (2) 7-201.11 Store toxic materials to avoid contamination of food, equipment, utensils, linens, and single-service/use items. -P Observed bottle of cleaner stored on dry goods in kitchen area. CDI - PIC removed bottle and placed in correct area.
33 0.50 Proper cooling methods used; adequate equipment for temperature control Yes No No 3-501.15 Quickly cool foods. Use methods such as open/vented shallow pans, large ice baths and active stirring. Cold air must flow around product to remove the heat. -Pf Observed slaw and salad mix cooling in walk in cooler covered with tight fitting lids. The slaw only cooled down 1 degree within 23 minutes. CDI - PIC moved slaw and salad mix to freezer to quickly cool. Facility has a blast chiller; EHS advised PIC to utilize blast chiller or freezer to quickly cool these items when prepared at ambient temperatures, then place the items in walk in cooler for storage. (0.5) For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Cooling Food Safely https://youtu.be/P6x8b1ZVOxU .
39 0 Contamination prevented during food preparation, storage & display Yes No No 3-305.11 Store food in a clean, dry location, not exposed to contamination. Keep at least 6 inches above the floor. Observed food in the freezer stored in metal pans on the floor. CDI - PIC moved items to approved storage shelf. (0)
41 0.50 Wiping cloths: properly used & stored Yes No No 3-304.14(B) Hold in-use wiping cloths in properly concentrated sanitizer between uses. Observed wiping cloths stored in bleach above 200ppm. EHS advised to dilute with water so that the bleach was between 50-100ppm. CDI - PIC added more water and diluted bleach sanitizer to 100ppm. (0.5)
43 0 In-use utensils: properly stored Yes No No 3-304.12 (B) In-use utensils for food that is not TCS must be stored with their handles above the top of the food within containers or equipment that can be closed. Observed container of slaw on make line with handle ‘in direct contact with slaw. Observed another container of slaw in walk in cooler with scoop handle buried in slaw mix. CDI - PIC removed items and placed at dish machine to be wash, rinsed, sanitized. EHS advised to store utensils in separate container or monitor utensils to ensure handles never come into contact with food. (0)
44 0 Utensils, equipment & linens: properly stored, dried & handled Yes No No 4-901.11(A) Air dry equipment and utensils after cleaning and sanitizing. Observed stack of plastic bus tubs being stored clean still wet. CDI - Food employee was instructed by PIC to stack containers to allow them to air dry before stacking on top of each other. (0)
45 0.50 Single-use & single-service articles: properly stored & used No Yes No 4-903.12 Do not store single-use and single-service articles in toilet rooms; garbage rooms; mechanical rooms; under sewer lines; under open stairwells; or under other sources of contamination. Observed single service items and toiletries stored in water heater room exposed to open air vents that could potentially contaminate. EHS advised to move chemicals into this room and move toiletries and single service items to another shelf. REPEAT. (0.5)
55 0 Physical facilities installed, maintained & clean No No No 6-501.11 Floors, walls, and ceilings including the attachments such as soap and towel dispensers; light fixtures; and heat/ac vents shall be maintained in good repair. Observed tiles by dish machine surrounding grease trap cracked and in disrepair. Observed grease trap with exposed hole in middle of trap. PIC stated that a company comes to clean grease trap weekly. EHS advised to talk to company to see if hole could be covered or lid replaced. Grease trap is located in the floor in front of dish machine. Observed wall behind dish machine with hole exposing the room behind dish machine which is used for dry storage.